Deliveries & Returns

Course of your order

  1. Your order has been received.
  2. The Sanequine-team processes your order and prepares your package for delivery.
  3. Depending on the chosen method of delivery, your package will be picked up by our courier service of prepared for pickup.
  4. As soon as your package is processed by our courier service, you will receive a Track & Trace-code to follow your package.


How much will be charged for a delivery?

For deliveries within Belgium and above €250,- (excluding VAT) there are no delivery costs. For deliveries in other countries, a delivery is free above €350,- (excluding VAT). Below this amount, a delivery cost of €15,- will be charged.


14 day cooling-off period and Terms & Conditions

If you would like to cancel/return your purchase, you can do so within the legal period of 14 days. Please consider the fact that any costs incurred by your return are on the customers expense. Also, returned products should be delivered in their original state.

Right to return your products (14 days): Herroepingsformulier


Technical questions regarding the products?

Do not hesitate to contact the technical support!

Kind regards,


Avenue Beau-Séjour 83
BE- 1410 Waterloo

BTW BE 0568 783 056